Last updated 21 September 2026

Terms of Service

These Terms of Service (“Terms”) are the rules for using getdigitalrescue.com and for hiring Digital Rescue to look at, enter, repair, rebuild, or hand back a website or related system. If you do not agree, do not use the site and do not send access.

If documents conflict, this is the order, for the subject each one covers: a signed data-processing addendum; a signed statement of work; a signed proposal if there is no statement of work; these Terms; the Privacy Policy; then a quote or email, for price and scope only. A lower document fills gaps. It does not silently rewrite a higher one.

“You” means the person writing or paying, and the business you represent. You confirm you can bind that business. Digital Rescue is a service of Look Loaded, Inc., 971 US Highway 202N #5554, Branchburg, NJ 08876. “Digital Rescue,” “we,” “us,” and “our” mean Look Loaded, Inc.

1. The service

Digital Rescue does website rescue and related work: assessment, stabilization, repair, rebuild, SEO repair, CMS troubleshooting (including Webflow, Framer, and Squarespace), performance and mobile fixes, and handoff. We may use AI tools as described in section 12. If someone helps us on a job, Look Loaded, Inc. stays responsible to you. We may refuse a job. We may stop a job that is illegal, unsafe, or outside what we agreed. We are an independent contractor. These Terms do not say we carry insurance. If a job needs a certificate, that belongs in the statement of work.

2. How an engagement starts

A conversation is not a contract for paid work. Paid work starts when we both agree in writing on scope, price, and a start. Email is enough. A deposit on a written quote is enough. In an emergency, “Please help. Do it. Here is access.” is enough to start containment.

Approver means you, or one person you name in writing. Extra work, a new price, and putting a change live need that person’s written yes, unless they already said ship when ready or we must take a page down to contain a threat. Sending keys is not a blank check for new scope.

A reply that agrees to a quote, a typed name, a signed statement of work, payment of a deposit, or sending live credentials after receiving these Terms is assent to this version. We will keep a record of the date and how you agreed.

3. Your authority

You own the property or have written authority to let us in. Giving us access will not break a contract or the law. Logins you send are yours to share. Content you ask us to keep live is not illegal and does not infringe someone else’s rights. You will not ask us to break in, use stolen keys, deploy malware, or violate sanctions. You will not send health, student, biometric, children’s, or payment-card numbers for us to store or extract unless a statement of work and any required addendum say so. Ordinary rescue of a store that takes cards is fine, as long as you do not send card numbers to us.

Tell us if the job needs us to process EU or UK personal data as your processor, or if you need a data-processing agreement. If any of the above is false, do not send access. You will defend Look Loaded, Inc. against claims that come from access you were not allowed to give, from content you supplied, or from your breach of these Terms, except to the extent we caused it by our own breach, negligence, willful misconduct, or violation of law.

4. Access, credentials, and the keys

You will give us the access we reasonably need. Prefer a seat you can revoke. We may refuse an insecure channel. We do not store logins for you. At handoff, you will rotate passwords, keys, tokens, and recovery codes we have seen.

You authorize us to log in, change configuration, deploy, roll back, and talk to hosts as needed for the job, even if a page is briefly down. Risky work still needs the backup line in section 6.

5. The site as we find it

Rescue starts from a system we did not design and did not break. We are not responsible for the pre-existing condition, or for hosts, plugins, themes, and other products we did not supply. We do not guarantee we can save a property. A recommendation to rebuild or walk away is not a breach of these Terms.

6. Backups

Before risky work, we need one short written line from you (email is enough): you have a backup we can restore, you are paying us to make one first, or you want us to go anyway. That line is enough. It does not have to use magic words. Risky work means a change that can destroy or overwrite the live property. If waiting would make an emergency worse, we may contain first and ask as soon as we can.

If you say you have a backup, you mean it is restorable. If you pay us to make one, we copy what we can reach, say what we could not, and do the restore check the host allows. If you say go anyway, that risk is yours. We are not a backup company after the job.

7. No promises we cannot keep

We do not guarantee rankings, traffic, revenue, or uptime. We don’t give warranties. Timelines are estimates unless we write a hard deadline. Advice is professional judgment, not legal or tax advice. How work is accepted is in section 16.

8. Your responsibilities

You will give truthful information, make the decisions we cannot make, keep your hosts and domains paid, and review work in the window in section 16. If you go silent, dates move. If we hear nothing for thirty days, we may end the job. You still pay amounts owed.

9. Acceptable use of this website

Do not abuse getdigitalrescue.com. We may block traffic that looks like abuse.

10. Payment

Fees are as written in the quote or invoice. Invoices are due upon receipt. An amount still unpaid ten days after the invoice date is late and may accrue 1.5% per month, or the maximum New Jersey law allows, whichever is less, plus reasonable collection costs. We accept Zelle, Venmo, PayPal, and other ordinary methods. We do not take Cash App. This site has no checkout.

Extra purchases for the job need your yes, unless we cannot reach you in an emergency. You reimburse those at cost. Unused prepaid fees for work we have not performed are refunded within thirty days, minus what we already earned and non-cancellable costs. We do not refund work already done. Chargebacks opened without first writing to us are a breach.

11. Intellectual property

You keep what you already owned. Once you have paid in full, you own the custom work we made for that job, including work we made with AI help. You may move it, reuse it on a related property, hand it to another developer, or sell the site. We keep our pre-existing tools and reusable methods. If any of that is baked into what we delivered, you may keep using it as part of that work. Plugins, fonts, and open source stay on their own licenses. Keys are access, not something we assign. We do not publish case studies.

12. AI tools

We use AI tools to help assess, write, debug, and repair. We review what we send out. We stay responsible for the deliverable. Ordinary code, copy, screenshots, logs, and configuration for the job may go in. Live passwords, keys, customer lists, and regulated data do not. Unpublished incidents and sensitive files do not go in unless you write yes. You may opt out before we start.

We use accounts we control. We apply the no-train or short-retention setting the vendor offers. We do not use a public free demo or a throwaway consumer account. Models invent things. You still review what we ship. Processors are identified by category in the Privacy Policy. Current vendor names are available upon request.

13. Confidentiality

Each of us will keep the other’s non-public information confidential and use it only for the job. If the law compels a disclosure, we will tell you first when we are allowed to. These duties last three years, and longer for credentials and trade secrets.

14. Privacy and data protection

Ordinary US rescue can start under these Terms. That is not a finding that no data-processing agreement is ever required. If we would be a GDPR or UK GDPR processor, or you need a DPA, that processing waits until a written addendum is signed. Other work can continue. Do not send regulated data unless the statement of work and any addendum say so. We do not sell personal information. How information is handled is also in the Privacy Policy.

15. Security and incidents

While we hold access, we will use reasonable care with keys and devices. If we confirm a new incident on your data, your credentials, or a system we opened with your keys, we will tell you without delay, and within 24 hours when we can. That is not a second notice of the mess you hired us to fix, unless something new happened.

We will keep reasonably available logs before we clean, unless waiting makes the harm worse. If we have to contain first, we will say so. You control notices to your users and regulators unless the law puts that duty on us. Costs follow cause, and sit under section 18. We are not a forensics lab unless we agree in writing.

16. Acceptance and correction

When we write that work is ready, you have seven business days (Monday through Friday, excluding US federal holidays) to look at it. It is accepted when you say so, when you use or launch it, when you pay without objection, or when that window ends. If something we shipped misses the written scope, write within fourteen days. We redo or correct that piece. That is the exclusive remedy, except the cap in section 18. Taste and rankings are not the test.

17. Warranty disclaimer

Except for duties we expressly write down, the site and the service are provided “as is.” We disclaim implied warranties to the fullest extent the law allows. We don’t give warranties. We do not warrant that the work will be error-free or that the site will never fail again.

18. Limitation of liability

To the fullest extent the law allows, Digital Rescue, Look Loaded, Inc., and our officers, owners, and anyone working with us will not be liable for lost profits, lost revenue, lost data, lost traffic, lost goodwill, a lapsed domain or host, or any indirect, incidental, special, consequential, or punitive damages, even if we were told they were possible.

Our total liability for a project is the fees paid or payable for that project. A later claim does not shrink that number to zero. For a confidentiality breach, or our unauthorized disclosure of credentials or personal data we hold for the job, that total is three times those fees.

These limits apply to a good-faith mistake, including a change that cannot be undone, lost data, or a bad deploy. A bad result is not gross negligence. Gross negligence here means reckless disregard, not a slip. They do not apply to our fraud, willful misconduct, or that kind of reckless disregard, or to liability the law says we cannot limit. If you said you had a backup or told us to go anyway, that risk is yours. If you let a domain or host lapse, that is yours.

19. Indemnity

You will indemnify Look Loaded, Inc. against claims from your content, your lack of authority, your users’ data in your systems, your breach, your violation of law, or a domain or host you did not renew, except to the extent we caused it by our breach, negligence, willful misconduct, or violation of law. You defend those claims. You will not settle in a way that makes us pay, admit fault, or take an injunction without our consent. We will not unreasonably block a clean money settlement you fund.

We will defend you against a third-party claim that original custom work we created for a paid job infringes that party’s copyright or trademark, not a patent, and not a claim that comes from your instructions, your content, or a third-party product. We may fix, replace, or refund that piece. That obligation sits under the cap in section 18.

20. Ending the work

Either side may end a job with written notice. For an ordinary breach, seven days to fix it first. We may end immediately for nonpayment after the grace in section 10, revoked access, illegality, a security threat, or abuse.

When a job ends, you pay amounts owed. We hand over paid custom work and any backup you paid us to make. We return or delete keys. You rotate what we saw. Unused prepaid money is in section 10. Extra help after handoff is extra, unless the statement of work includes it.

These sections survive: 3, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 23, 24, 25, and 26.

21. Third-party platforms

Webflow, Framer, Squarespace, hosts, and registrars have their own terms. We are not those companies. Their outage, a lock, or a bill you did not pay is not a breach by us.

22. Force majeure

Neither side is liable for delay caused by events beyond reasonable control. Payment duties do not vanish.

23. Notices

Notices to you go to the email you used to hire us. Notices to us go to help@getdigitalrescue.com or Look Loaded, Inc., 971 US Highway 202N #5554, Branchburg, NJ 08876. Email counts as writing.

24. Assignment

You may not assign these Terms without our consent, except to a successor of your whole business that assumes them. We may assign them to a successor of the practice.

25. Miscellaneous

If a court strikes a piece, the rest stays. These Terms, the Privacy Policy, and any signed statement of work or addendum are the entire agreement. An existing paid job stays on the Terms version that applied when it started. New work after a new date uses the new Terms. If a law treats you as a consumer, rights that law does not let you waive still apply. Business days are Monday through Friday, excluding US federal holidays.

26. Governing law and forum

These Terms are governed by New Jersey law. Disputes go to the state and federal courts in New Jersey. Each side waives a jury trial to the extent the law allows. To the extent the law lets us set a deadline, you have one year after a claim accrues to sue.

27. Contact

Questions: help@getdigitalrescue.com, (917) 994-1495, or Look Loaded, Inc., 971 US Highway 202N #5554, Branchburg, NJ 08876.